Reflections Copenhagen primarily uses Scan Shipping as our carrier (unless otherwise indicated). All orders are by default trackable, in case problems or delays occur. Orders are insured during shipping, and we kindly ask you to check the contents when you receive the package, to ensure no damage has been done to the contents of the package during shipping. If the package or its contents are damaged, we ask you to notify Reflections Copenhagen within two days from receiving the package and subsequently return the order to us, unless other agreements have been made. We always pack orders with great care, doing our best to minimize the risk of damages.
At Reflections Copenhagen, we strive towards providing our customers with fast delivery. Within the European Union we aim to ship any products purchased on the website within five to seven working days. Outside of the European Union, the delivery time is longer and varies greatly depending on location. Delivery on time requires that Scan Shipping keeps to their scheduled delivery. Should delays occur at Scan Shipping, the shipment may not be delivered by the desired date. Reflections Copenhagen is not liable for delays incurred by Scan Shipping. In case of serious delays (i.e. several weeks) or undelivered shipments, Reflections Copenhagen will re-send the order free of charge. Please note that you can always check your tracking number for delivery time.
You can pick up your purchased items at our studio by appointment:
2400 København NV, Denmark