Terms of service

Welcome to Reflections Copenhagen. By shopping on this website, you automatically accept the terms and conditions below. We therefore recommend that you read them thoroughly before making a purchase on the site.

Reflections Copenhagen ApS
Rentemestervej 43
2400 København NV, Denmark
CVR/VATIN: 36921811

 

SHIPPING

Reflections Copenhagen primarily uses Scan Shipping as our carrier (unless otherwise indicated). All orders are by default trackable, in case problems or delays occur. Orders are insured during shipping, and we kindly ask you to check the contents when you receive the package, to ensure no damage has been done to the contents of the package during shipping. If the package or its contents are damaged, we ask you to notify Reflections Copenhagen within two days from receiving the package and subsequently return the order to us, unless other agreements have been made. We always pack orders with great care, doing our best to minimize the risk of damages.

 

DELIVERY TIME

At Reflections Copenhagen, we strive towards providing our customers with fast delivery. Within the European Union we aim to ship any products purchased on the website within five to seven working days. Outside of the European Union, the delivery time is longer and varies greatly depending on location. Delivery on time requires that Scan Shipping keeps to their scheduled delivery. Should delays occur at Scan Shipping, the shipment may not be delivered by the desired date. Reflections Copenhagen is not liable for delays incurred by Scan Shipping. In case of serious delays (i.e. several weeks) or undelivered shipments, Reflections Copenhagen will re-send the order free of charge. Please note that you can always check your tracking number for delivery time.

 

PICK UP

You can pick up your purchased items at our studio by appointment:


Rentemestervej 43

2400 København NV, Denmark
info@reflections-copenhagen.com

 

RETURN POLICY

 

THE BEAUTY OF CRAFTMANSHIP

All products are individually produced by hand using unique artisan techniques. All the irregularities and inconsistencies that you may find are part of its unique handcrafted character and beauty.

 

COMPLAINTS

All products are covered by the rules of the Danish Sale of Goods Act regarding the right to complain within 24 months of the purchase. The right to complain allows the customer to complain about imperfections and defects which have occurred within 24 months of purchase of the product. The right to complain does not cover defects or damages caused by misuse, lack of maintenance, or regular wear and tear. Complaints about imperfections and defects or undelivered orders should be directed to the Reflections Copenhagen customer service, which can be contacted at the following email: info@reflections-copenhagen.com. Costs associated with returns are covered by the customer. If you wish to complain about a product or service purchased from us, you can make a complaint to:
Center for Complaint Resolution of the Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby, Denmark

 

GUARANTEE

The products are fragile, so handle with care. When the product is out of its package and it has been checked for damages then the product is beyond Reflections Copenhagen's warranty. Please check the product within 24 hours of delivery for any potential damages that might've been incurred during shipping. The products are fragile, so handle with care.

 

SOLD OUT ITEMS

If an item you are interested in is sold out, please contact us at info@reflections-copenhagen.com. A customer service agent will inform you whether it is possible to sign up on our waiting list, or whether we can re-order the item or offer you a similar item that you may like.

 

PAYMENT

When shopping at Reflections Copenhagen, you can use the following payment methods to fulfill your purchases: Visa, Mastercard, Maestro, JCB, American Express, Discover, and Diners Club.

We will charge your credit card once your order has been shipped from our warehouse. All prices are listed in EUR (€) and do not include VAT or any customs fees, unless the order is shipped to a country of the European Union, in which case Danish VAT is charge. Please see the CUSTOMS DUTY section at the bottom of this page.

 

CUSTOMS DUTY

Orders shipped from www.reflections-copenhagen.com
cannot be sent as gifts to countries outside of the EU in an attempt to evade local taxes and duties. Local taxes and duties may apply, for which we cannot be held liable. If this is the case, you will be contacted by the local shipping company.  Please note that this could delay your order, as the shipment might be withheld by customs. It is your responsibility to contact the shipping company and pay the additional costs.